Quick answer: A broken phone rarely means lost photos. Even when a device won’t turn on or has a shattered screen, your data can usually be recovered or transferred. Bring it to iValue and we’ll assess your options before you give up on those memories.
The screen is black, the phone won’t respond, and your photos are trapped inside. Take a breath — recovery is often possible. Here’s what to know.
When data can usually be recovered
- Cracked or dead screen: the storage is fine; we can often display, mirror, or extract it.
- Won’t power on: frequently a battery or board issue — fix the power problem and the data is there.
- Water damage: act fast; the sooner it’s cleaned, the better the odds for your files.
What to do (and not do)
Don’t keep trying to power a water-damaged phone on, and don’t factory-reset a glitchy phone hoping it’ll fix itself. Both can make recovery harder. Bring it in as-is. If it’s water-related, see water-damaged phone: what to do; if it won’t boot, see won’t turn on (the same logic applies to phones).
Back up going forward
Once we recover your data, we’ll help you set up iCloud or Google backup so a future mishap is just an inconvenience, not a heartbreak. Explore our phone repair services.
Need your photos back? Get an instant quote or call (812) 650-6613.
Frequently asked questions
Can you recover photos from a broken phone?
Often yes—even when a phone won’t turn on, data can frequently be recovered. Bring it in and we’ll assess it.
Does a cracked screen mean my data is lost?
No. A broken screen rarely means lost data; we can usually recover or transfer your files.
How long does data recovery take?
It depends on the device and damage; we’ll give you a timeline after we evaluate it.
